Account & Shopping

How do I set up an account?
Go to My Account. You can create an account and login by filling in your name, email and password.

What is my password?
Go to Sign In. Under the password field, click the link “Reset Your Password” and fill in your email
address. We will send you an email with a link that will open your web browser and allow you to select a
new password. Fill in the password fields and click Save.

How do I update the information in my account?
Go to My Account. You can update your address and contact information here.

What if I have questions about your products?
Please Contact Us if you have any questions about a specific product or products.

Do I need to log in to make a purchase?
No, you can log in as a “Guest” and make a purchase. However, we encourage you to create an account
to save time on your next purchase by creating a Favorites list to easily reorder items.

Do you offer product customization?
Currently we do not offer customized products online. Please contact us directly for embroidery or
custom orders. But, we do want to help you locate the items you are looking for. Please Contact Us to
see how we can help.

Orders, Deliveries & Returns

How can I see my order status, history, invoices?
For Order History, go to My Account. Then go to Order History.

What if my product was damaged or I have a return?
Please login to your account and go to Returns to activate our prompt returns process.

Do I have to pay shipping?
We offer FREE Shipping on orders over $35.

What shipping options do you offer?
Standard ground shipping. View full shipping information.

How can I cancel my order?
Please Contact us here.

Where can I find details on returns and cancellations?
View our full return policy here.

How long does my refund take?
Refunds typically take 15 days – depending on how quickly we receive the returned item.

How do I order offline?
Please feel free to Contact Us and we can simply walk you through the ordering process.

How will I know that you have received my order?
After you submit your order, you will receive a confirmation number. This confirmation number means
you have an order placed with You will also receive a confirmation email from us within
24 hours of your order.

How do I ship to an address other than my billing address?
During Checkout, you will have the option to select an address other than your billing address.

Will I receive all the items in my order at the same time?
Most of the time, yes. Depending on inventory, we may have to ship the item from a different location.
Please make note of your packing slip in the package. The packing slip will provide order details,
including quantity.

Do you ship overseas?
Currently we do not offer overseas shipping for orders placed on As a brand of American
Hotel Register, we have access to global distribution. For more information

Credit & Payments

When is my credit card charged?
Your credit card is charged once your order is submitted on

Which credit cards do you accept?
We accept all major credit cards.

How is tax estimated for my order?
Tax is based on the state you live in.

Technical Support

What types of web browsers does your website support?
We offer support for these channels:
Android (Mobiles, Tablets) - OS Version - 4.4 (KitKat) and above
iOS (iPhone, iPod, iPad) - OS Version - 8 and above
Desktop browsers (Windows OS - 8.1 and 10): Chrome and Internet Explorer
Desktop browsers (Mac OS): Safari and Chrome

Desktop Browsers

Browser Supported Versions
I.E 10, I.E 11, I.E Edge
Mac Safari

How can I talk with a real person or get a question answered?
You can Contact Us, or call us at 1-844-200-2978.
Any other questions we haven't answered? Contact us here


For all items available for shipping on, we offer:
FREE Shipping on orders of $35 or more.
$7 flat rate shipping for orders under $35.
Private Fleet and White Glove Service: Call for more information.
Standard Shipping: Your package is expected to be delivered within 5–7 business days after the items
have been shipped and picked up by the delivery carrier. There is no weekend delivery. Items ship to the
continental U.S. only. Items will not ship internationally or to Hawaii, Alaska and Puerto Rico. Business
days do not include weekends.

Returns & Cancellations

We stand behind the quality of our products and want every purchase to be worthwhile. If you are not
satisfied, we will work to correct any issues and improve your experience with us.
Cancellations can only be made when your orders are in ‘Order Received’ status, which is typically 60
minutes after purchase. You can see if your order is in ‘Order Received’ status by going to Order History
if signed in, or Order Lookup if you are a Guest User. If your order is in any status other than ‘Order
Received’, the order has been picked and will require you to return the product once delivered.

We accept returns and exchanges on items if:
Items are returned within 30 days of purchase a valid proof of purchase is provided (see below). Items
are returned in good condition – unused and unwashed.
If you discover an item has a manufacturer’s defect or was damaged during transit, we will accept the
item for return or exchange with proof of purchase. Without proof of purchase, the item can be
exchanged only for the same item.
We are unable to accept any items for return or exchange without proof of purchase. Below are
examples of proof of purchase:


Order Number
Credits and Refunds
We will issue an appropriate credit or refund in one of the following ways: with an Original Paper
Receipt, eReceipt, Original Packing Slip or Order Number, or other major credit card used at the time of
purchase. The item’s purchase price will be refunded in the Original Form of Tender.

Track Your Order
To track one of your orders, go to Order History or Order Look Up, enter the order number you received
in your confirmation email and the billing ZIP code on the Track My Order Page. Alternatively, you may
sign into My Account to view your complete Order History, including the status of all your orders.