At aBundle by American Hotel Register Company, the trust you place in us is not something we take for granted. That’s why, as we continue to assess the impact of COVID-19 on our business, our nationwide distribution centers remain fully operational and are actively shipping available products.
How we are combatting the spread of COVID-19
We are adhering to CDC guidelines to curb the spread of COVID-19 and help ensure the safety of our associates, your staff and guests, and the public at large. Be aware our delivery capacity may be impacted by government-imposed travel restrictions and driver availability. Our commitment is to be accessible and available to you during this unprecedented period in the life of our industry.
Updates to our returns policy
During these extraordinary times of limited inventory and unavailable stock, we are temporarily amending our returns policy.
As of March 21, 2020, unless the order is incorrect, or an item is defective or damaged in transit, all sales are final. Orders that are correctly delivered by American Hotel are ineligible for credit, exchange, or refund. Signed claims for incorrect orders, defective items, or items damaged in transit must be completed within 3 calendar days of receipt of the shipment, with condition of the goods noted.
Please contact us for assistance with incorrect orders, defective items, or items damaged in transit. Thank you for your understanding and compliance.
COVID-19 impact on inventory and delivery
Currently, demand is still far outpacing supply for certain cleaning supplies and personal protection products such as disinfectants, masks, hand sanitizers, and some soaps. We are working closely with our suppliers to replenish these types of items as quickly as possible, but we do expect inventory volatility in this product category to continue for some time.